Unsuccessful Telephone Notification Notices
If your library has acquired telephone notification, Sierra generates an unsuccessful telephone notification notice if the system is unable to deliver a prerecorded overdue or hold pickup notice to a patron over the telephone. These notices must be printed. Unsuccessful telephone notification notices can also be configured as auto notices. The system generates the following kinds of unsuccessful telephone notification notices:
- Unsuccessful Overdue Notices
- Overdue notices that could not be successfully delivered by telephone notification. You cannot email these notices.
- Unsuccessful Pickup Notices
- Pickup notices that could not be successfully delivered by telephone notification. You cannot email these notices.
For more information, see the following:
Setup and Functionality Information
It is not possible to limit unsuccessful telephone notification notice jobs by location.
- Telephone Notification History for i-tiva and Teleforms
- If your library has set the View Teleforms History circulation option to a number between 1 and 365, you can view a record of recent telephone notification activity for a specific patron from that patron's record. Innovative recommends a setting of 14 or lower.
Customizing Unsuccessful Telephone Notification Notices
Your library can customize unsuccessful telephone notification notices as follows:
- Default Notice—If your library chooses to use the default notice, no further customization is required. To configure the notice form used for all default notices, see Formatting Options for Default Notices.
- Print Templates—If your library has enabled the Print Templates feature, you can use the third-party Jaspersoft Studio application create or modify the following print templates: