Viewing Telephone Notification History

You must be assigned permission 389 (View Teleforms History) to view a record of recent telephone notification activity. See Permissions Used by Sierra for more information.

To view recent telephone notification activity, set the View Teleforms History circulation option to a number between 1 and 365. Innovative recommends a setting of 14 or lower.

If your library has enabled the Teleforms History: number of days to save patron information circulation option, you can view the most recent telephone notification activity related to overdue items or held items ready for pickup.

If your site is using telephone notification and you clear the call list, the system also clears the telephone notification history data available in Sierra. This warning does not apply to the Teleforms_D software.

The Teleforms History table displays telephone notification information about the last notice sent by telephone for each item. Both the i-tiva and Teleforms products use the Teleforms History table. The system does not list every call attempted for each item, only the most recent call.

To view telephone notification history:

Select Circulation Desk from the Function list.
Retrieve the patron record for which you wish to see recent telephone notification activity.
Select View | Teleforms. The system displays the Teleforms History table, which includes the following information about each call:

Phone: The phone number used by the system to contact the patron.
Activity Date: The date the notice was sent.
Notice Type: The notice type.
Title: The title of the item for which the notice was sent.
Call # or Barcode: The call number or barcode for which the notice was sent. (You can switch between the two fields by choosing the toggle icon.)
Call Status: The call's delivery status:

READY	The call is ready to be placed.
PENDING	The system is currently placing the call, or at least one attempt to place the call has been made.
COMPLETE	The system successfully delivered the call.
INCOMPLETE	The system could not deliver the call. The system does not attempt to re-deliver notices that have an "INCOMPLETE" call status.
INCOMPLETELOGGED	The system could not successfully place the call and a notice has been printed.

Result: The outcome of the corresponding call:

PLAYED MSG	The message was played.
BUSY	The system encountered a busy signal.
INTERRUPT	The system encountered a telephone company interrupt signal. Most often, this is three tones followed by the recording "The line is not in service or has been disconnected." or "All circuits are busy now, please try your call again later."
MAX RING	The maximum number of rings was reached with no answer.
FAX	A fax machine responded to the call.
BLOCKED	The call was blocked. If the call should not have been blocked, recheck your dialing rules.

Attempts: The number of previous attempts made to send the circulation notice using telephone notification.
ID: The call's ID number in the system database.

To print the Teleforms History table, click Print. To close the table, click OK.