ArticleReach Patron Notification Messages

ArticleReach generates an email notification message to a patron when the status of the patron's request changes. The system sends a different patron notification message for each of the following status changes:

Status Change	Reason
System Cancellation	The item is locally available, and the requesting patron is not enabled to request locally available items.
System Cancellation	The system is unable to create a paging list (if your site automatically cancels unpageable requests).
System Cancellation	No potential lender in the paging list has filled the request (if your site automatically cancels unfillable requests).
System Cancellation	The request is not filled prior to the Not Needed After date (the date after which the patron indicates the request is no longer needed).
Staff Cancellation	Library staff at the supplying site cancel the request.
Staff Cancellation	Library staff at the requesting site cancel the request.
Filled	Library staff check in the request with a Pickup, Delivery, Email, or Other delivery method.
Filled	Library staff check in the request with a URL delivery method, or fill the request via the ArticleReach e-Delivery Integration.

No Patron Notification for Requests Filled by Local Supply Method

The system does not send an email notification message to the patron when the supplying site processes a request with a Local supply method.

The system automatically sends a patron notification message when:

The system or a staff member cancels a request.
A staff member fills a request via ArticleReach e-Delivery Integration.

You can choose whether or not to send a patron notification message when checking in a request. You can also set a patron notification default for checking in requests via the ArticleReach tab.

An ArticleReach patron notification message is composed of email header fields, data fields, and fields that can be customized by your ArticleReach System for each type of patron notification message. ArticleReach patron notification messages are formatted as follows:

From:<email address>

To: <email address>

Subject: <Text>

Reply‑To:<email address>

Email Header Fields in ArticleReach Patron Notification Messages

During product setup, your site provides Innovative with values for the following email header fields:

Field	Description
From	An email address to which the system returns any undeliverable patron notification messages. This email address receives undeliverable patron notification messages for all sites in the ArticleReach System. This email address is managed by your Central System Administrator.
To	The requesting patron's email address.
Reply-To	An email address that receives a reply to a patron notification message. This email address is managed by your site.

The Subject field in the email header of a patron notification message can be customized to display a number of values. For more information, see Customizable Fields in ArticleReach Patron Notification Messages.

Data Fields in ArticleReach Patron Notification Messages

An ArticleReach patron notification message contains the following data fields:

Field	Description
Request Id	The unique number used by the system to identify each article request.
Journal Title	The title of the serial in which the requested article was published.
ISSN	The serial's ISSN.
EISSN	The serial's EISSN.
Article Title	The title of the requested article.
Author	The author of the requested article.
Year	The year in which the requested article was published.
Month	The month in which the requested article was published.
Day	The day on which the requested article was published.
Quarter	The quarter in which the requested article was published.
Season	The season in which the requested article was published.
Volume	The volume in which the requested article is published.
Issue	The issue in which the requested article is published.
Number	The number of the issue in which the requested article is published.
Pages	The starting page and ending page of the requested article.
Comments	The text that the patron entered in the Note field in the ArticleReach Request Form.
Not Needed After	The date after which the requesting patron no longer needs the article request. This field displays the date that the patron entered in the NNAfterDate field in the ArticleReach Request Form.
Citation Source	The text that the patron entered in the sid field in the ArticleReach Request Form.

The display of information in these fields is dependent on which fields the patron completes in the ArticleReach Request Form. If the patron did not enter information for a specific field, the field displays in the notification message, but with a blank value.

Cancellation notices include the following additional field:

Field	Description
Reason	The reason the request was cancelled. This field can contain the automatically-generated cancellation reason (for system-cancelled requests) or the manually-entered cancellation reason (for staff-cancelled requests).

Customizable Fields in ArticleReach Patron Notification Messages

To customize ArticleReach patron notification messages for your ArticleReach System, ask your Central System Administrator to contact Innovative. You can specify values for these customizable fields for each of the different patron notification messages sent.

To customize ArticleReach patron notification messages, your ArticleReach System can specify the wording of the following fields:

Field	Description
Subject	Brief text that describes the purpose or content of the patron notification message. This text displays in the Subject field in the header of the email message. For example: "Your Article Request."
Status Description	Text describing the change to request status that has caused the system to generate the notification. This text displays as the initial line in the body of message. For example: "Your article request has been cancelled" or "The article you requested is ready for pickup." If a request has been checked in with a URL delivery method or filled via ArticleReach e-Delivery Integration, the Status Description field contains an additional element, a delivery URL. The delivery URL can be one of the following: The URL that directs the patron to the article itself (that is, the URL either entered by library staff during checkin or generated by the system when the request is filled via ArticleReach e-Delivery Integration). A system-generated URL that directs the patron to the patron's ArticleReach requests display in the WebPAC. The delivery URL is the final line of the Status Description field and displays as a clickable link. During product setup, your site selects which type of delivery URL you want to display in pickup notification messages to your patrons. To change the type of delivery URL displaying in messages to your patrons, ask your Central System Administrator to contact Innovative.
Suggested Action	Text describing a suggested action that the patron can take related to the request. This text displays as the final or second to final line in the body of the message. For example: "Please contact the Interlibrary Loan office if you have questions" or "Please see your online patron record for delivery details." This field can include an element specifying a number of days that an article is available for a patron to access. Typically, this value represents the number of days an article can be viewed by a patron at a delivery URL. For example, this value is 30 in the following text: "Your document will be available to you for 30 days." The value that displays as the number of days in the Suggested Action field is set for your ArticleReach System during product setup. To change this value, ask your Central System Administrator to contact Innovative.

Field

Description

Subject

Brief text that describes the purpose or content of the patron notification message. This text displays in the Subject field in the header of the email message. For example: "Your Article Request."

Status Description

Text describing the change to request status that has caused the system to generate the notification. This text displays as the initial line in the body of message. For example: "Your article request has been cancelled" or "The article you requested is ready for pickup."

If a request has been checked in with a URL delivery method or filled via ArticleReach e-Delivery Integration, the Status Description field contains an additional element, a delivery URL. The delivery URL can be one of the following:

The URL that directs the patron to the article itself (that is, the URL either entered by library staff during checkin or generated by the system when the request is filled via ArticleReach e-Delivery Integration).
A system-generated URL that directs the patron to the patron's ArticleReach requests display in the WebPAC.

The delivery URL is the final line of the Status Description field and displays as a clickable link.

During product setup, your site selects which type of delivery URL you want to display in pickup notification messages to your patrons. To change the type of delivery URL displaying in messages to your patrons, ask your Central System Administrator to contact Innovative.

Suggested Action

Text describing a suggested action that the patron can take related to the request. This text displays as the final or second to final line in the body of the message. For example: "Please contact the Interlibrary Loan office if you have questions" or "Please see your online patron record for delivery details."

This field can include an element specifying a number of days that an article is available for a patron to access. Typically, this value represents the number of days an article can be viewed by a patron at a delivery URL. For example, this value is 30 in the following text: "Your document will be available to you for 30 days."

The value that displays as the number of days in the Suggested Action field is set for your ArticleReach System during product setup. To change this value, ask your Central System Administrator to contact Innovative.