Managing Unfillable ArticleReach Requests

To change your site's settings for managing unfillable requests, or to acquire the Pass2ILL for ArticleReach product to use in managing unfillable requests, ask your Central System Administrator to contact Innovative.

An ArticleReach request is considered unfillable if no potential lender on the paging list fills the request.

Your site can be configured to manage unfillable requests belonging to your patrons through one of the following methods:

Automatic Cancellation: The system automatically cancels the request and notifies the patron of the cancellation.
ArticleReach Mediation: If the ArticleReach Mediation feature is enabled for unfillable requests at your site, the system updates the request status to "IN MEDIATION". You can then edit or cancel the mediated request.
Pass2ILL for ArticleReach: If your site has acquired the Pass2ILL for ArticleReach product, the system updates the request status to "TO ILL" and forwards request and bibliographic information to your ILL department. Staff can then attempt to fill the request through ILL resources.

Note that your site's setting for managing unfillable requests is independent of your site's setting for managing unpageable requests.