Cancelling a Mediated ArticleReach Request

When you cancel a mediated ArticleReach request, the system updates the request status to "CANCELLED" and sends an email notification message to the patron.

To cancel a mediated request:

1. Select the request in one of the following ways:
   • View the table of mediated requests, and select the request(s) you want to cancel.
   • Edit the request.
   • Search for the request.
2. Choose the Cancel icon or button (depending on the screen). The system displays the Cancel Request dialog, which prompts you to select or enter a cancel reason.
3. Proceed as appropriate:
   • Select a cancel reason from the list of reasons that your ArticleReach System has defined.
   • Select and modify one of the listed reasons.
   • Enter new text describing the reason for cancelling.
   If you selected multiple requests to cancel, the system prompts you only once to specify a cancellation reason. This single cancellation reason is recorded for each of the requests you selected.
   
   The cancellation reason you specify is included in the email notification message to the patron and displays in the Pickup Location/Delivery Information field of the ArticleReach requests display in the View Your Patron Record feature in WebPAC.
4. Choose OK. The system responds as follows:
   • If you cancelled the request in the Mediate Requests screen, the Results dialog displays, indicating the number of requests that have been cancelled. Choose OK to return to the Mediate Requests screen.
   • If you cancelled the request in the Edit Mediated Requests dialog, the dialog closes automatically and returns you to the Mediate Requests screen.
   • If you cancelled the request in the View Requests screen, the system returns you to that screen.

See also:

Cancelling an ArticleReach Request

Mediating an ArticleReach Request