ArticleReach Status Values

The ArticleReach requesting process differs from standard circulation requesting in that the item supplied to the patron does not need to be returned to the supplying site. To reflect this different process, ArticleReach requests can have the status values described below. The table below lists the status values that display for library staff, as well as the more generalized values shown to patrons in the View Your Patron Record feature in WebPAC.

Status	Description	Displays in WebPAC As
NEW	The patron has submitted the article request. The request has a "NEW" status while the system creates a paging list.	REQUESTED
PAGED	The request is paged at a potential lender (a supplying site).	REQUESTED
IN MEDIATION	The system updates a request's status to "IN MEDIATION" if: The requesting patron has no email address on record. The request is unpageable or unfillable, and the requesting site has enabled the ArticleReach Mediation feature to manage unpageable and/or unfillable requests). The request exceeds a first action threshold, and the ArticleReach Usage Thresholds feature at the requesting site is configured to send such requests to ArticleReach Mediation.	REQUESTED
IN TRANSIT	The supplying site has supplied the article to the requesting site. The requesting site has not yet checked in the item.	IN TRANSIT
FILLED	One of the following events has occurred: The requesting site has checked in the article. The supplying site processed the request with the Local supply method. The supplying site filled the request using ArticleReach e-Delivery Integration.	FILLED
CANCELLED	The system, a staff member, or the patron has cancelled the request. For statistical purposes, the system tracks system, staff, and patron cancellations separately.	CANCELLED
TO ILL	If the requesting site has acquired the Pass2ILL for ArticleReach product, the system updates a request's status to "TO ILL" if: The request is either unpageable or unfillable. The request exceeds either a first action threshold or a final action threshold, and the ArticleReach Usage Thresholds feature at the requesting site is configured to forward such requests to its ILL department. When the system updates a request's status to "TO ILL", it forwards request and bibliographic information to the ILL department at the requesting site.	SUBMITTED FOR INTERLIBRARY LOAN