Using Notices: Notes on Functionality
Circulation notices functionality can be affected by circumstances elsewhere in the system. For more information, see the following:
- Information printed on notices
- When notices are automatically not prepared
- Telephone notification functionality
- Patrons are not charged for involuntary notice printing
Information Printed on Notices
The system alters the information displayed on notices under the following circumstances:
- When printing notices for overdue items that are missing or claimed returned, the system prints "We are still looking for:" in place of the author, as in the following example:
We are still looking for:
Title: Huckleberry Finn
Call No: PR29.A6
Date checked out: 07-31-2007 - When printing title information from the bibliographic record on notices, the data printed depends on the MARC21 system and fields your library uses. For more information, see Printing Title Information.
- When printing patron names on default notices (that is, when print templates are not used), the name format depends on the format of the PATRN NAME field:
- If the PATRN NAME field has the format <lastname>, <firstname> <middlename>, the system transposes the name on the notice to <firstname> <middlename> <lastname>.
- If the PATRN NAME field has any other format, the name prints on the notice exactly as it appears in the patron record
When Notices Are Automatically Not Prepared
The system does not prepare specific notices under the following circumstances:
- When you prepare notices, the system automatically discards any notices that should no longer be printed. For example, no hold pickup notice is prepared for an item that has already been checked out.
- When you prepare notices for paging slips or lists, the system does not display (nor print nor send) pages for which the hold has a Not Wanted Before date in the future. After a hold's Not Wanted Before date has passed, the system displays the entry and enables you to print or send the page.
- If your library has acquired the Collections Agency Report product, Innovative can configure the system not to generate notices for patrons who have already been included in a Collection Agency Report.
Telephone Notification Functionality
If your library has acquired telephone notification (i-tiva or Teleforms), unsuccessful telephone notification notices function as follows:
- The system does not enable you to email unsuccessful telephone notification notices. Unsuccessful telephone notification notices are automatically placed in the Print queue.
- When you print unsuccessful telephone notification notices, the telephone notification program removes completed calls (i.e., those calls whose telephone notification status isComplete) from the SQL database.
- If you confirm that you successfully printed incomplete calls (i.e., those calls whose telephone notification status is Incomplete), the telephone notification program removes the incomplete calls from the SQL database.
Patrons Are Not Charged for Involuntary Notice Printing
If your library has configured the system to charge patrons for printing overdue notices, patrons are charged for printed notices if they have chosen printed notices as their preferred means of notification (as specified in the patron record).
The system does not charge patrons for printing overdue notices under the following circumstances:
- The system has automatically placed unsuccessful telephone notification notices in the Print queue.
- You choose to print overdue notices for patrons who prefer to receive overdue notices by email or telephone notification.