Possible Messages (Express Lane)
The following are some of the messages patrons might see as they interact with the Express Lane stations. Many messages result from your library's settings in the Loan Rules and Patron Blocks tables.
If problems with PINs are encountered:
- Please enter a new PIN.
- System could not find a PIN in the patron's record.
- Please reenter your PIN.
- Patron must re-enter the new PIN for confirmation.
- PIN does not match, please try again.
- Patron must enter the exact same PIN twice for the creation of a new PIN to succeed.
If a problem with a library card scan is encountered:
- Please scan your library card again.
- Patron's record is blocked, or the system could not find it.
- Your library card number cannot be located. Please try again or see a staff member for assistance.
- The system could not find the barcode that matches the patron record in the database (for example, because the card has been marked lost).
- Your record is currently not available. Please see a staff member for assistance.
- The system cannot access the patron's record via the current login (i.e., library has enabled Patron Partitioning).
If a problem with a patron's account is encountered:
- Your library card has expired. Please see a staff member for assistance.
- Patron must renew library card to resume checkout privileges.
- You have too many overdue items. Please see a staff member for assistance.
- Patron has reached the maximum number of overdue items allowed.
- There are outstanding fines on your account. Please see a staff member for assistance.
- Patron's fines exceed the maximum amount allowed.
- There are unresolved issues with your account. Please see a staff member for assistance.
- Patron's record contains a manual block.
- You have checked out the maximum number of items allowed. Please see a staff member for assistance.
- Patron has reached the maximum number of items allowed at checkout.
- You have checked out the maximum number of items for this type of item. Please see a staff member for assistance.
- Patron has reached the maximum number of items allowed at checkout for a specific item category.
- This item cannot be checked out. Please see a staff member for assistance.
- This default message indicates a patron error other than those listed here.
If a problem with an item scan is encountered:
- <Patron>, please scan your item again.
- System could not find item, or there is a problem with the item.
- This item has already been scanned.
- Patron has already scanned the item during the current session.
- This item is on hold for another patron and cannot be checked out. Please see a staff member for assistance.
- Item is on the holdshelf for another patron.
- The item record cannot be located. Please try again or see a staff member for assistance.
- System could not find the barcode of the item record.
- This item cannot be checked out. Please see a staff member for assistance.
- Checkout has been blocked by a loan rule, or the item status does not allow checkout.
- This item cannot be checked out by the system. Please see a staff member for assistance.
- System could not find a loan rule that matches this patron and item.
- This item cannot be renewed. Please see a staff member for assistance.
- The item is already checked out to the patron and is not eligible for renewal.
If a problem with setting up printers is encountered:
- Printing is not enabled.
- The library has not enabled printing for due slips.
- The option to email due slips has been disabled because print templates are not configured.
- The Choose Due Slip Delivery Method feature is configured to allow patrons to select email delivery, but due slip print templates are not enabled.
If a problem with renewing items is encountered:
- <#> items cannot be renewed. Please see a staff member for assistance.
- The item is not eligible for renewal.
If a problem with cancelling holds is encountered:
- <#> holds could not be cancelled. Please see a staff member for assistance.
- The patron cancelled some or all holds and the system was not able to remove all the selected holds from the patron's hold queue. The hold might be on a virtual item not cancellable at the patron site.
If a problem with the system is encountered:
- An internal error has occurred.
- System has encountered an internal error.
If a problem with the Comprise Ecommerce For Express Lane product is encountered:
- Fine payment is unavailable. Please try again or see a staff member for assistance.
- The fine payment process cannot continue because the Internet merchant account or SSL certificate is not functioning, or the Comprise application has failed to launch.