Cancelling an INN-Reach Hold at the Patron Site
At the patron site, staff can cancel an INN-Reach hold in the Holds tab. Note that the hold can only be cancelled if the virtual item has the STATUS '&' (REQUESTED) or '_' (RE-REQUESTED). For more information, see How Cancelling an INN-Reach Hold at the Patron Site Works.
To cancel one or more of a patron's INN-Reach holds:
- Retrieve the patron record.
- View the Holds tab:
- click on the Holds tab, or
- choose the Circulation Desk | Holds option from the Go menu, or
- press F7.
- Select the hold(s) you want to cancel. If the STATUS of the virtual item(s) is '&' (REQUESTED) or '_' (RE-REQUESTED), the Cancel Holds button becomes active.
- Choose the Cancel Holds button. The system cancels the INN-Reach hold(s).