Cancelling an INN-Reach Hold at the Patron Site

To view the Holds tab, you must be assigned permission 94 (View patron record in check-out). From the Holds tab, no permission is required to choose the Cancel Holds button. For more information, see Permissions Used By Sierra.

At the patron site, staff can cancel an INN-Reach hold in the Holds tab. Note that the hold can only be cancelled if the virtual item has the STATUS '&' (REQUESTED) or '_' (RE-REQUESTED). For more information, see How Cancelling an INN-Reach Hold at the Patron Site Works.

To cancel one or more of a patron's INN-Reach holds:

  1. Retrieve the patron record.
  2. View the Holds tab:
    • click on the Holds tab, or
    • choose the Circulation Desk | Holds option from the Go menu, or
    • press F7.
  3. Select the hold(s) you want to cancel. If the STATUS of the virtual item(s) is '&' (REQUESTED) or '_' (RE-REQUESTED), the Cancel Holds button becomes active.
  4. Choose the Cancel Holds button. The system cancels the INN-Reach hold(s).