How Cancelling an INN-Reach Hold at the Patron Site Works

Hold Cancellation Notices and INN-Reach

If you cancel an INN-Reach hold from the patron site, Sierra does not prompt you to print a hold cancel notice, regardless of the setting of the Holds: Print hold cancel notice when cancelling hold circulation option.

When the patron site cancels an INN-Reach hold, the system:

Removes the virtual item record and the INN-Reach hold from the patron's hold queue.
Sends a cancel request message to the owning site.

When the owning site receives this cancel request message, the system:

Changes the item STATUS to '-' (AVAILABLE).
Removes the INN-Reach hold from the item's hold queue.
Modifies and/or removes the virtual patron record and the INN-Reach message field in the item record as follows:
- If the owning site has NOT enabled the printing of INN-Reach paging slips, the system immediately removes the virtual patron record and the INN-Reach message field.
- If the owning site has enabled the printing of INN-Reach paging slips, the system:
  - Updates the INN-Reach message field in the item record to the following:
    
    mIR01:00-00-00: cancelled by .p00000000@00000
  - Removes the virtual patron record and the INN-Reach message field when the owning site either prints the associated INN-Reach paging slip or checks out the item to the patron site. Note that the system does not print a paging slip for the cancelled item, or check it out to the patron site; rather, it examines the item record and makes the appropriate changes at that time.