Special Actions Taken During Automatic Patron Request Processing
The system performs the following special actions when requests are processed automatically:
- If your library enables patrons to request items and an item has a status of "AVAILABLE", the system queues a paging slip for the requested item. The system uses the system default paging slip text for paging slips generated by the Automatic Request Processing function, even if the request is made from a statistics group that uses different paging slip text. To print paging slips, use the Notices function.
You can add more item statuses to the list of statuses that queue paging slips when an item is requested by enabling the Item Paging for Specific Item Statuses feature.
- Automatic Request Processing function can optionally calculate a "not-wanted-after" date when the system creates a hold from a patron request. The hold expires if the patron has not picked up the item by the "not-wanted-after" date. If this configuration is not activated, holds placed through the Automatic Request Processing function remain on the system until picked up by the patron or cancelled by library staff. Contact Innovative if you want the Automatic Request Processing function to calculate a not-wanted-after date.
- When processing a request for an item that is eligible for recall, the Automatic Request Processing function places a hold for the item and automatically recalls it using a system-calculated recall due date. This new due date is the later of the following two dates:
- Checkout date MINIMUM USE element from the loan rule
- Date hold placed TIME RETURN RECALL element from the loan rule
However, if the system-calculated due date is greater than the original due date for the item, the due date remains the original due date. The Automatic Request Processing function does not extend the item's due date.
- The Automatic Request Processing function converts requests placed on order records to bibliographic-level holds (i.e., a title-level hold, or an "Copy Returned Soonest" hold) on the bibliographic record to which the order record is attached.
- Some sites allow patrons to place requests for journal articles (i.e., place requests on checkin records). The Automatic Request Processing function will not process these requests. Instead, they will be left in the Patron Requests file for library staff to process (see Read Patron Requests).
Requesting Journal Articles
Set the REQUEST_ARTICLE_IFCHKIN Web option to prompt users for specific journal article information when requesting an item with attached checkin records.