Reacquiring ILL Items via Letter or Email

To reacquire item(s) by sending an email or a letter to the supplier:

  1. Choose Pending Requests from the Function list.
  2. Highlight the request(s) that you want to acquire and select the Req-Again icon or the Request Again option in the Options menu.
  3. (Optional) Enter information about expending funds for the acquisition. ILL prompts for this information if your library has the Expend Funds from Acquisitions for Interlibrary Loan feature enabled.
  4. Select E-MAIL request to another supplier or Print ILL letter from the drop-down list of acquisition methods. ILL prompts you to select a supplier.
  5. Enter an index tag (for example, 'n' for name) and enter your query. The system displays the search results. If multiple records match your query, ILL displays them in a browse display. To select a supplier from a browse display, highlight the appropriate institutional patron record and choose the Select button. After you select a supplier, choose the Next button.
    Suppliers with no Email Address

    If you selected the E-MAIL request to another supplier option and the institutional patron record that you chose does not contain an email address, ILL prompts you to use the Print ILL Letter option.

  6. ILL prompts you to compose a message. To compose a message, type the message in the entry box. Or, if your library has set up a menu of ILL messages, you can select a message from the Select ILL message drop-down menu (see Creating Predefined Texts for ILL Notifications for information on creating ILL messages). ILL prints the contents of the selected message into the entry box, where it can be edited. To print the currently displayed message, choose the Print button. To continue, choose the Next button.
    Format of ILL Messages

    ILL automatically formats messages with information from the patron record and the request (see ILL E-mail Messages for more information).

  7. Select a follow-up date (that is, the date on which your library should contact the supplier if the requested item has not arrived.).
  8. Choose the Finish button to complete the acquisition. The system:
    • Rewrites the request(s) in the pending requests file.
    • Prints or sends your message.
    • Displays a confirmation dialog.
  9. Choose the Close icon to restore your view of the pending requests file.
See also:
Reacquiring ILL Items
Possible Messages (Acquiring ILL Items)