Waiving Fines
If you want to remove a fine from a patron's record without collecting money from the patron, you can waive the fine. When you choose to waive remaining fines, an entry is recorded in the circulation overrides file.
To waive fines:
- Select Circulation Desk from the Function list.
- Retrieve the patron's record.
- (Sierra 6.3 and later) If prompted with a fines payment lock, click Override. For more information, see Fines Payment Locks in the Circulation Desk Function.
- Click the Fines tab, or, alternately, select Go | Circulation | Circulation Desk | Fines.
- Select the charges you want to waive, then click Waive Charges. The system prompts you to confirm the waive:
Waive selected fines?
- Click Yes or No. If you answer No, the system does not waive the selected fines. Otherwise, the system proceeds to the next step.
- Enter fine payment data, if the Fine Payment Data feature is enabled.
- If desired, print a fine payment receipt by clicking Print. Otherwise, click OK.
If another user is in the process of waiving or collecting money for the same patron, Sierra displays the following error message and prevents you from completing the transaction.
Another payment action is pending for patron <record_number>. Try again later. Invoice No. <#> could not be paid.
If the transaction can be processed, the system removes the fine from the patron's record and records an entry with payment status Waive in the patron's fines paid for each fine you waived.