Enabling Your Patrons to Cancel INN-Reach Holds

You can enable your patrons to cancel their INN-Reach requests as follows:

• Enable patron functions in WebPAC. Patrons can cancel the request in the Patron Record Display.
• Enable the Express Lane Holds Cancellation feature. Patrons can cancel the request from an Express Lane station.

If the patron cancelling the hold is the first in the hold queue for the item, the patron can only cancel the hold if the virtual item record has a STATUSof '&' (REQUESTED) or '_' (RE-REQUESTED). These status values indicate that the owning site has not yet processed and sent the item to the patron site. For example, if the patron attempts to cancel an INN-Reach hold on an item with a STATUS other than "REQUESTED" or "RE-REQUESTED", the system displays * CANNOT CANCL in the Due Date column of the Patron Record Display. Subsequent patrons in the hold queue can cancel their requests regardless of the virtual item's status.

When a patron cancels a request, the system performs the same actions it does when staff at the patron site cancel the request.