Cancelling an INN-Reach Hold with No Re-request

To view an item-level hold queue, you must be assigned permission 101 (View bibliographic records). To cancel an INN-Reach hold with no re-request, you must be assigned permission 117 (IR remove virtual/cncl norereq). See Permissions Used by Sierra for more information.

If an owning site is unable to satisfy an INN-Reach request for an item, staff can cancel the hold on the item without re-requesting it. This option should be used only when it is known that no further requests are needed, that is, the patron no longer needs the material. For more information, see How Cancelling an INN-Reach Hold with No Re-request Works.

To cancel an INN-Reach hold with no re-request:

  1. View the item-level hold queue.
  2. Select a hold in the queue.
  3. Right-click on the hold. The system displays a popup menu.
  4. Choose the Cancel Hold With No Re-request option from the menu. The system displays a dialog of options.
  5. Choose an option:
    Cancel hold and change status to MISSING
    Cancels the hold and changes the item's STATUS to 'm' (MISSING).
    Cancel hold
    Cancels the hold and changes the item's STATUS to '-' (AVAILABLE).
    Do not cancel request
    Stops the cancellation of the request. The system returns you to the display of the item-hold queue without cancelling the hold.
    If you choose either of the options that cancel the request, the system prompts you to specify a cancellation reason by displaying a list of predefined cancellation reasons.

    The list of predefined cancellation reasons is specific to your INN-Reach System. If you want to modify the predefined cancellation reasons, ask your Central System Administrator to contact Innovative.

  6. Choose one of the predefined cancellation reasons or enter your own. The system uses this cancellation reason in the hold cancellation notice that is generated if no available items can be identified for re-request.
  7. Choose OK to continue. When the system finishes processing the hold cancellation, it displays the following message:

    The hold was cancelled.
  8. Choose OK to continue.