Cancel Hold Requests

You can cancel a single hold request from the Patron Record, Request Manager, or Hold Request workforms.

To cancel a single hold request:

• From the Patron Record | Holds view: select a hold request, and click the Cancel button.
• From the Request Manager | Holds view: select a hold request, and click the Cancel button.
• From the Hold Request workform: select ACTIONS | Cancel on the Hold Request workform.

The hold is canceled, and the status is updated in the holds list.

You can quickly cancel multiple requests on a title without having to open each request by using the Cancel action on the Holds Queue / All Hold Requests view action bar.

To cancel multiple hold requests placed on the same title:

1. Open the Holds Queue workform.
2. Click the All Hold Requests tab to view all the hold requests.
3. Select the hold requests to cancel.

Note:
The Cancel button is active only when all the selected hold requests have a status of: Inactive, Active, Pending, Located, or Not Supplied. If the library allows it, holds with the status of Shipped can also be canceled.

4. Click Cancel.
   
   

The Hold request(s) cancelled successfully message appears.