Requesting INN-Reach Items on Behalf of Patrons

Your site can enable staff to request INN-Reach items, including a specific copy of a title, on behalf of patrons via the WebPAC. The Central System Administrator configures the INN-Reach Central Server to allow a staff login that includes a "magic" value to override the unique identifier for the patron record during the requesting process in the WebPAC. To use the override functionality:

1. Search the INN-Reach Catalog for the item the patron wants to request.
2. Choose REQUEST THIS ITEM. The system displays the Web Access Management Patron Verification customizable Web form (pverify2_web.html).
3. Choose the appropriate library from the affiliation list. The system displays the Request Verification customizable Web form (pverify3_web.html).
4. Enter the patron name.
5. Enter the override value prepended to the unique patron identifier, in the following format:
   
   /override value/unique patron identifier
   
   For example:
   
   /magic67/312349876543210
   
   Note that the override value must be between two slash (/) characters.
   
   Your Central System Administrator specifies your override login in the staff.conf file on the INN-Reach Central Server. To have this functionality enabled for your site, contact your Central System Administrator.
6. Leave the PIN prompt (if present) blank.
7. Choose Submit above information to place the request.