Customizing INN-Reach Patron Verification

Your site can configure INN-Reach patron verification in the following ways:

• Blocking your site from the site affiliation list
• Customizing patron verification fields and prompts
• Enabling secure verification for your patrons
• Requiring a PIN for your patron's verification

Blocking Patron Sites from the Affiliation List

Innovative can configure the INN-Reach Central Server to suppress specific sites from the list of sites with which patrons can claim affiliation. By suppressing a site from this list, you can prevent all patrons from that site from requesting INN-Reach items. If you want to suppress a site from this list, ask your Central System Administrator to contact Innovative.

Customizing Patron Verification Fields and Prompts

Patron verification prompts can be customized by site or by INN-Reach System, as follows:

• Individual sites in an INN-Reach System can customize both the unique patron identification field used to verify its patrons and the text of the related prompt, as follows:
  • The unique patron identification field defaults to the BARCODE field. However, your site can choose to use any indexed field in the patron record that uniquely identifies a patron (for example, UNIV ID).
  • The related prompt defaults to the text "Your Library ID#". If your site uses a specific patron field as the unique identifier for patron verification, it can be helpful to customize the prompt text accordingly (for example, "Your Barcode").
  • The system can be configured to mask the patron's input in these identification fields with asterisks.
  To customize these settings for your site, ask your Central System Administrator to contact Innovative.
• The Central System Administrator can customize INN-Reach-specific text for all additional labels and examples that the system displays when requesting patron verification information. These prompts and examples display to all patrons in the INN-Reach System, and cannot be customized by site. To customize these labels and examples, the Central System Administrator must set the OPAC option Patron self-identification prompts & examples on the INN-Reach Central Server.

Enabling Secure Patron Verification

If the Secure Patron Verification feature is enabled on your Local Server, the system encrypts the patron verification information sent by your Local Server to the INN-Reach Central Server. For more information, see Maintaining a Network Connection to the INN-Reach Central Server

Requiring a PIN for Verification

Your site can require that the system verifies PIN numbers for patrons submitting INN-Reach requests. To change your site's PIN requirement setting, ask your Central System Administrator to contact Innovative.

If your site chooses to verify PIN numbers, the patron must have a valid PIN established prior to using the Request function. The patron can establish a PIN on the Local Server only.