Possible Messages (Merging Duplicate Patron Records)

The following section describes some of the messages you might see when you attempt to merge patron records.

Cannot merge - source record has booking.

The source record contains a booking. Cancel the booking to proceed.

Cannot merge - source record has an item on the holdshelf.

The source record has a held item on the holdshelf. Cancel the hold to proceed.

Destination and source record cannot be identical.

You entered the same patron record in both fields. To proceed, enter a different source or destination record.

Cannot merge - source record has virtual items.

The source record contains INN-Reach, Interlibrary Loan, or third-party NCIP requestor application requests. Cancel the requests to proceed.

Cannot merge - resulting record would be too large.

The modified destination record would exceed 100k in size. To proceed, delete variable-length fields, collect or waive fines, or cancel holds in the destination record.

Cannot merge - too much money owed.

The modified destination record would exceed the maximum allowed in the MONEY OWED field. To proceed, collect or waive fines in the source or destination record.

Cannot merge - too many checked-out items.

The modified destination record would have more than 1900 checkout links. To proceed, check in some items from the source or destination record.