Receiving an INN-Reach Item from the Patron Site

The owning site receives an INN-Reach item when:

• The patron site returns the item after it has been either returned by the patron or processed by staff as unwanted.
• A patron (typically a visiting patron) returns the item directly to the owning site.

When the owning site receives item, staff must check it in to update both local and INN-Reach records. When you check in the returned item, the system:

• Updates the item STATUS to '-' (AVAILABLE).
• Removes the virtual patron record and INN-Reach message from the item record.
• Sends an INN-Reach circulation message that causes the system to remove the virtual item record at the patron site.
• (Visiting patrons only) Calculates fines for the item using the current date if the item is overdue. (Normally, the patron site calculates overdue charges when the patron returns the item to them.)

To check in an item at the owning site:

1. Choose Check-In (No Patron) from the Functions drop-down list.
2. Scan the item's barcode.

The system continues depending on whether the checkin location associated with your login is equal to the owning location:

Item Returned to the Owning Location

If the item is returned to the location to which the item belongs, the system attempts to check in the item. If the checkin is successful, the system displays the message:

Item has status OFF SITE and has been cleared.

Choose OK to clear this message.

The item cannot be checked in if the item location is not mapped to an agency. In this case, the system sends an email message to Innovative Support and displays the message:

Item <itemID> cannot be checked in because its location is not mapped to an agency. Please contact Innovative Support.

Choose OK to clear this message.

Item Returned to Another Location

If the item is returned to another location on the Local Server to which the owning site belongs, the system does one of the following, depending on circulation configuration:

• If the checkin site has enabled Streamlined Checkin for items at the wrong location, the system immediately checks in and/or sets the item in transit without further staff action.
• If the checkin site has not enabled Streamlined Checkin for items at the wrong location, the system displays the Checkin at Wrong Location prompts for further staff action.

See also:

Checking In Items