Cancelling a Viewed ArticleReach Request

If you want to cancel a request for a patron belonging to your site, the request's status must be "NEW", "PAGED, or "IN MEDIATION". When you cancel the request, the system updates the request status to "CANCELLED" and sends an email notification message to the patron.

To cancel request(s) belonging to your own patron(s):

1. Search for the request(s) you want to cancel.
2. Select the request(s) you want to cancel. If a request's status is "NEW", "PAGED", or "IN MEDIATION", the Cancel button is active when you select the request. If your search returned multiple requests belonging to a single patron, you can select multiple requests belonging to that patron.
3. Choose Cancel. The system displays the Cancel Request dialog, which prompts you to select or enter a cancel reason.
4. Continue as appropriate:
   • Select a cancel reason from the list of reasons that your ArticleReach System has defined.
   • Select and modify one of the listed reasons.
   • Enter new text describing the reason for canceling.
   Note that, if you selected multiple requests to cancel, the system prompts you only once to specify a cancellation reason. This single cancellation reason is recorded for each of the requests you selected for cancellation.
   
   The cancellation reason you specify when cancelling a paged request is included in the email notification message to the patron and displays in the Pickup Location/Delivery Information field of the ArticleReach requests display in the View Your Patron Record feature in WebPAC.
5. Choose OK. The Results dialog displays, which indicates the number of requests that have been cancelled.
6. Choose OK to return to the View Requests screen.

See also:

Cancelling an ArticleReach Request