Telephone Renewal System Messages
The table below lists the voice messages used by the Telephone Renewal System to enable patrons to access their library accounts and renew items via telephone. Each entry in the table includes the following information:
- File Name
- The name of the message file. Each message is stored as a separate file in the C:\Telrenew\Voice directory on your TRS PC.
- Description
- A brief description of the message file's purpose.
- Default Message
- The default text of the message provided by Innovative. Your library can use the default message text or customize the message by recording your own version.
- Used When
- Information about the context in which the the message is used. For more detail about how the system uses each message, see the flowcharts on the linked pages.
| File Name | Description | Default Message | Used When |
|---|---|---|---|
| 1000.VOX | Welcome | Welcome to your library's Telephone Renewal System. To renew items, you will need the barcode number found on the back of your library card, and the barcode numbers found on the spines of the books you wish to renew. | Starting a session |
| 1001.VOX | Try Again | We're sorry, the library's main computer is not available at this moment. Please try again later. | Starting a session |
| 1002.VOX | Verify Message | You entered ... | Starting a session, renewing items individually |
| 1003.VOX | Accept Prompt | Press "pound" to accept or "star" to try again. | Starting a session, renewing items individually |
| 1004.VOX | Invalid Response | The response you entered is invalid. | Patron enters a response that does not correspond to a menu option |
| 1005.VOX | No Response | No response received. | Patron does not respond to a system prompt |
| 1010.VOX | Main Menu | To access your library records, press "1." To listen to the library's announcement, press "2." To end this call, press "9." | Starting a session |
| 1011.VOX | Library Announcement | <Library Announcement> | Starting a session |
| 1012.VOX | Goodbye | Thank you for using the Innovative Interfaces Telrenew System. Goodbye. | Patron chooses to end a session. |
| 1013.VOX | Record Access Menu | To renew items, press "1." To hear a list of checked out titles, press "2." To hear a list of titles on hold, press "3." To hear a list of outstanding charges, press "4." To return to the main menu, press "star." | Starting a session |
| 1014.VOX | Information unavailable | Requested information is unavailable at this time. | Starting a session |
| 1020.VOX | Enter Patron Barcode Prompt | Please enter the patron barcode followed by the "pound" sign. | Starting a session |
| 1021.VOX | Invalid Patron Barcode | The patron barcode you entered is invalid. | Starting a session |
| 1022.VOX | Patron Is Blocked | That patron account is blocked. Please contact the library. | Renewing items |
| 1023.VOX | Total Items | The number of items you have checked out is ... | Renewing items, listening to checked-out items |
| 1024.VOX | ... of which | ... of which ... | Renewing items |
| 1025.VOX | ... can be renewed | ... can be renewed. | Renewing items, listening to checked-out items |
| 1026.VOX | No Item Checked out | No items are checked out. | Listening to checked-out items |
| 1030.VOX | No Renewable Item Menu | To hear a list of items checked out, press "1." To return to the main menu, press the "star" key. | Confirming renewals |
| 1031.VOX | Review Renewable Items | Item ... | Confirming renewals |
| 1032.VOX | Renewable item due date | ... is renewable. The due date is ... | Confirming renewals |
| 1033.VOX | Review Non-Renewable | Item ... | Confirming renewals |
| 1034.VOX | Not renewable item due date | ... is not renewable. The due date is ... | Confirming renewals |
| 1040.VOX | Renew Main Menu | To renew items, press "1." To hear a list of items checked out, press "2." To return to the main menu, press the "star" key. | Renewing items |
| 1050.VOX | Renew Submenu | To renew all items, press "1." To renew one item at a time, press "2." To return to the main menu, press the "star" key. | Renewing some or all items |
| 1051.VOX | Renewed item | Item ... | Renewing some or all items, renewing items individually |
| 1052.VOX | New due date | ... has been renewed. The new due date is ... | Renewing some or all items, renewing items individually |
| 1053.VOX | Cannot renew item | Item ... | Renewing some or all items, renewing items individually |
| 1054.VOX | ... contact library | ... cannot be renewed at this time. Please contact the library. | Renewing some or all items, renewing items individually |
| 1060.VOX | Enter item barcode | Please enter the last four digits of the item barcode. | Renewing items individually |
| 1061.VOX | Invalid item barcode | The item barcode you entered is invalid. | Renewing items individually |
| 1070.VOX | Same last four digits | Because you have two items with the same last four digits, we ask that you please enter the full item barcode followed by the "pound" sign. | Renewing items individually |
| 1071.VOX | Same full item barcode | Because you have two items with the exact barcode, please renew this item through the library. | Renewing items individually |
| 1080.VOX | Checked Out Items Menu | To hear a list of all titles checked out, press "1." To hear a list of overdue titles, press "2." To return to the record access menu, press "star." | Listening to checked-out items |
| 1081.VOX | Checked Out Titles Menu | To list all titles checked out, press "1." To forward to the next title at any time, press "pound." To return to the record access menu, press "star." | Listening to checked-out items |
| 1082.VOX | Title | Title | Listening to checked-out items |
| 1083.VOX | Due date | ... is due on... | Listening to checked-out items |
| 1084.VOX | Overdues Menu | To hear a list of overdue titles, press "1." To forward to the next title, press "pound." To return to the Record Access Menu, press "star." | Starting a session |
| 1085.VOX | Number of overdues | The number of overdue items you have is... | Listening to checked-out items |
| 1086.VOX | Overdue date | ... was due on... | Listening to checked-out items |
| 1087.VOX | No overdues | No items are overdue. | Listening to checked-out items |
| 1088.VOX | End of list | End of list. | Listening to checked-out items, listening to holds, listening to outstanding charges |
| 1100.VOX | Holds Menu | To list titles on hold, press "1." To forward to the next title at any time, press "pound." To return to the record access menu, press "star." | Listening to holds |
| 1101.VOX | Number of holds | The number of holds you have is... | Listening to holds |
| 1102.VOX | Hold position | Your hold is the... | Listening to holds |
| 1103.VOX | ... of... | ... of... | Listening to holds |
| 1104.VOX | Holds on title | ... holds on title... | Listening to holds |
| 1105.VOX | Ready for pickup | ... is ready for pickup at... | Listening to holds |
| 1106.VOX | Item in transit | ... is in transit to... | Listening to holds |
| 1107.VOX | You have a hold on... | You have a hold on title... | Listening to holds |
| 1108.VOX | No holds | No titles are on hold. | Listening to holds |
| 1109.VOX | ... is in transit. | ... is in transit. | Listening to holds |
| 1120.VOX | Outstanding Charges Menu | To list outstanding charges, press "1." To forward to the next charge at any time, press "pound." To return to the record access menu, press "star." | Listening to outstanding charges |
| 1121.VOX | Number of charges | The number of outstanding charges you have is... | Listening to outstanding charges |
| 1122.VOX | ... total | ... totaling... | Listening to outstanding charges |
| 1123.VOX | Manual charge | Charge of... | Listening to outstanding charges |
| 1124.VOX | Date of fine | ... assessed on... | Listening to outstanding charges |
| 1125.VOX | Reason | ... reason... | Listening to outstanding charges |
| 1126.VOX | Fine | Fine of... | Listening to outstanding charges |
| 1127.VOX | For title | ... for title... | Listening to outstanding charges |
| 1128.VOX | Replacement | Replacement bill of... | Listening to outstanding charges |
| 1129.VOX | Bill adjustment | Adjusted bill of... | Listening to outstanding charges |
| 1130.VOX | Lost book | Lost book charge of... | Listening to outstanding charges |
| 1131.VOX | Rental | Rental charge of... | Listening to outstanding charges |
| 1132.VOX | Adjusted rental bill | Adjusted rental replacement bill of... | Listening to outstanding charges |
| 1133.VOX | Manual adjustment | Adjusted... | Listening to outstanding charges |
| 1134.VOX | No charges | You have no outstanding charges. | Listening to outstanding charges |