Deleting Virtual Items from a Patron Record

To delete virtual items from a patron record, you must be assigned permission 117 (IR remove virtual/cncl norereq). For more information, see Permissions Used By Sierra.

Library staff at the patron site can delete a virtual item from a patron's record if the virtual item's STATUS is '%' (RETURNED). You can delete a virtual item regardless of the item's status in the INN-Reach Catalog.

You can delete virtual item records for items that are still being processed or are currently in transit from the owning site; that is, for items with a STATUS of 'l' (LOAN REQUESTED) or '@' (OFF-SITE). However, to keep local and central records in sync, Innovative recommends that you:

  • Use the Returned Too Long Report to identify and remove most (if not all) invalid virtual items, because the system determines the central status of items prior to including them in the report.
  • Delete a virtual item only if you have determined that the central status of the item is not "LOAN REQUESTED" or "OFF-SITE".

To delete a virtual item record:

  1. Retrieve the patron's record.
  2. Select the INN-Reach tab.
  3. Right-click the item you want to delete. If the virtual item record has a STATUS of '%' (RETURNED), the menu that the system displays contains an option enabling you to delete the virtual item.
  4. Choose the Delete Virtual Item option. The system prompts you to confirm the deletion.
  5. Choose Yes.