Resequencing a Hold Queue

To change the priority of a hold and resequence the hold queue, you must be assigned permission 370 (Change hold priority). See Permissions Used by Sierra for more information.

If the Holds: Give precedence to local holds circulation option is set to "YES", Sierra fills all local holds before attempting to fill non-local holds, regardless of when those holds were placed. Because hold order is irrelevent, the system does not display hold order in the Status column on the Holds tab.

To resequence the patrons in a hold queue:

  1. View the hold queue for the bibliographic, volume, or item record.
    Sorting Deactivates Resequencing

    If you sort the hold queue, the displayed list of holds no longer represents the actual hold priority order. In addition, the system deactivates the Change Priority options.

    To restore the actual hold priority order, you must either manually re-sort the queue or close and retrieve the record again.

  2. Select the hold that you want to move.
  3. Choose the Change Priority button or the Change Priority option from the right-mouse menu. The system displays the Change Hold Priority dialog box, which contains the New Priority drop-down list. The system automatically selects the number representing the hold's current priority (position) in the hold queue. For example, if "4" is selected in the New Priority list, the hold is currently the fourth hold in the queue.
  4. Select a new priority from the New Priority list.
  5. Choose an option:
    OK
    The system moves the selected hold to the position you specified and adjusts other holds accordingly.
    Cancel
    The system does not move the selected hold and returns you to viewing the hold queue.
Items on the Holdshelf

If an item is already on the holdshelf for the first patron in the queue (i.e., the item STATUS is '!'), the system does not enable you to move another patron ahead of that first patron.