Managing Lost Items

You can declare an item lost in the following situations:

• A patron notifies the library that a checked-out item is lost. A bill has not been sent, and the account has not been charged.

• A patron has received a bill for an overdue item, and the patron notifies the library that the item is lost. The patron’s account has already been charged, but the charges have not been resolved (paid or waived).

Note:
Your library system may automatically declare billed items lost through a Polaris Administration setting. See Overdue Fines on Lost Items.

Charges for lost items may include the replacement charge, a processing fee, and overdue charge, if any. Your library may or may not place overdue charges on lost items, according to Polaris Administration settings.

If an item was declared lost, but is later found at check-in, check-out, or renewal, you may resolve any charges connected with the item, or your library may set up automatic processing to manage the charges. See Setting Public Access Profiles and Parameters.

Note:
Lost item reports provide useful statistics about lost items. Using Polaris Standard Reports.

See also:

• Declare an item lost
• Manage a billed item that is not Lost
• Resolve a lost-and-unpaid item at circulation
• Resolve a lost-and-paid item at circulation