Manage a Billed Item That is Not Lost

If an item’s status is not Lost, but the patron’s account has been charged, resolve the charge and the item:

1. Open the patron’s record in the Patron Status workform - Account view. See Access the account data for a patron record.
2. Pay or waive the charges for the billed item.
3. Check in the item:
   • From the Check In workform - See Do a normal check-in from the Check In workform.
   • From the item record - Select Tools > Check In, or click .

The item’s status changes to In. If your library does not include overdue charges on bills, the overdue fine may be calculated and charged to the patron’s account at this point.