Resolve a Lost-and-Unpaid Item at Circulation

During check-in, check-out, or renewal, the Resolve lost item dialog box may appear if the item has been declared lost, the item has been charged (but not paid for or waived), and the item is found at circulation.

To resolve a lost item that has been charged:

Note:
Your library may set automatic processing options to resolve lost items that are recovered at circulation. If these are in effect, the Resolve lost item dialog box does not appear.

  1. Select a payment action in the Replacement Actions box:

    • Waive - Select this to waive or partially waive the replacement amount.

    • Leave as is - Select this to do nothing with the patron’s account.

  2. If there is a processing fee, select a payment action in the Processing Actions box:
    • Waive - Select this to waive or partially waive the processing amount.
    • Leave as is - Select this to do nothing with the patron’s account.
  3. If there is an overdue charge, select a payment action in the Overdue Actions box:
    • Pay - Select this to pay or partially pay the overdue amount. You must select a payment method in the Payment Method box. If your library accepts credit card payments, and the patron wants to pay with a credit card, select Credit card in the method box.

    4. Important:
    If your library uses Active Payment Manager (Class Point of Sale) to manage payments, you cannot pay a fine from the Resolve Lost Item dialog box. Select Waive or Leave as is instead. If you choose to leave the charge on the patron’s account, you can pay it from the Patron Status workform - Account view using Class Point of Sale.

    • Waive - Select this to waive or partially waive the overdue amount.
    • Leave as is - Select this to do nothing with the patron’s account. The circulation process (check in, check out, or renewal) is completed.
  4. Click OK on the dialog box.

    5. Note:
    If you click Cancel, the circulation process stops and the Resolve lost/billed item dialog box closes. The next time you attempt to check in, check out, or renew the item, the Resolve lost item dialog box appears.

    • The item circulation status changes from Lost to In.

    • On the Patron Status workform, paid and waived amounts appear in the Transaction Summary dialog box (Account view), and the lost item counter decrements (General view and Claims view). The item is removed from the claimed items list (Claims view).

    • If you set Polaris for fine receipt printing at the current workform, then a receipt prints. See Setting Up Receipt Printing from Workforms.