Administering Community Reviews

To access Community Reviews Administration you must be assigned permission 1008 (Administer Reviews). See Permissions Used by Sierra for more information.

If your library has acquired the Community Reviews product, patrons and library staff can add text reviews of items in the catalog for the benefit of other readers. The Community Reviews Administration Web application administers these reviews.

Community Reviews Administration enables you to:

View reviews added by patrons and staff.
Search reviews by record number, patron number, or review number.
Approve reviews.
"Unapprove" previously approved reviews.
Delete reviews.
Log out of Community Reviews Administration by choosing Logout.

Viewing Community Reviews

A list of recently added community reviews appears on the ReviewsAdmin page. You can choose the expand (+) or collapse (-) buttons to reveal or hide details of the review, such as the review number, the title reviewed, the patron number of the review creator, the date the review was created, the review's approval status, and the review content. Choose Expand All to view details for all listed community reviews.

To search all reviews by patron number, record number, or review number:

From the Search by drop-down list, select the criterion by which to search. The options include Patron Number, Record Number, and Review Number.
In the empty text box, enter a patron number, a record number, or a review number, as appropriate for the search you chose.
Choose Submit.
(Optional) You can view all of the reviews applied to a particular record by clicking the title link in the expanded review entry.
(Optional) You can view all of the reviews added by a particular patron by clicking the patron number in the expanded review entry.
(Optional) You can restore the list of recently added reviews by choosing the Reviews link in the left column of the application.

Approving Community Reviews

Community reviews are not publicly visible until they are approved. To approve community reviews:

Select (check) the box in the Approve column next to each review you want to approve. Optionally, you can click select all to check the boxes in that column for all reviews listed on the current page. (If you have multiple pages of reviews to approve, you must select and update the reviews on each page.)
Choose Update.

Unapproving Community Reviews

Encore does not allow users to delete approved reviews. In order to remove an approved review from the system, you must change the status of the review to Not Yet Approved by "unapproving" the review.

To "unapprove" previously-approved reviews:

Search for the approved review by record number, patron number, or review number.
Uncheck the box in the Approve column next to each approved review you want to unapprove.
Choose Update.

Unapproved Reviews

If you change a review's status from approved to Not Yet Approved, the review no longer appears in the record details display and returns to the Community Reviews Administration application default list.

Deleting Community Reviews

You cannot delete approved community reviews, only those that have not been approved or those that have been "unapproved".

To delete unapproved community reviews:

Check the box in the Delete column next to each review you want to delete. Optionally, you can click select all to check the boxes in that column for all reviews listed on the current page. (If you have multiple pages of reviews to delete, you must select and update the reviews on each page.)
Choose Update.
The system prompts: Are you sure you want to delete the selected reviews on this page? Choose OK to delete the selected reviews or choose Cancel to cancel.