Configuring Teleforms Options

Perform the following steps to configure Teleforms.

Modifying Teleforms Options

Before you modify options or edit tables in the Teleforms software, you should stop the Teleforms computer from placing calls. After you are done, you can restart the Teleforms computer. For information on starting and stopping the Teleforms computer, see Starting and Stopping in Setting the Teleforms Calling Schedule.

  1. Open the Teleforms software via your Desktop shortcut.
  2. From the main window, choose Tools | Options. If your system runs Teleforms_D, choose Edit | Configure Options.
  3. Innovative recommends that you configure the following options.
    AttemptDelay
    The number of minutes the Teleforms computer waits before placing calls to the same number.
    AttemptLimit
    The number of times the Teleforms computer attempts to place a TNS call to the same number before considering it undelivered.
    GlobalPrefix
    Enter any prefix you need the Teleforms computer to dial before it places calls. If you need the Teleforms computer to pause after it dials this prefix, enter a comma after the prefix you specify. For example, if you want the Teleforms computer to dial a '9' and then pause briefly before it begins dialing, you would enter 9,.
    Portloca
    The portloca value corresponds to the entries in the Locations Served table. If your library has only one Teleforms computer, you should set this option to '0' (all Locations Served). If your library has multiple Teleforms computers, you can use this option to divide the call load by Locations Served. On each Teleforms computer, enter the numbers of the Locations Served entries (separated by commas) from the Location Served table that the Teleforms computer should serve.
    Note that a Teleforms computer will place calls only for those Locations Served entries to which it is assigned. For hold pickup notices, the Teleforms computer verifies to which Locations Served the pickup location belongs. For overdue notices, the Teleforms computer verifies to which Locations Served the patron's home library belongs.
    Libraries with Multiple Teleforms Computers

    If your library uses multiple Teleforms computers, you must ensure that the following conditions are true:

    • all Locations Served entries are assigned to a Teleforms computer
    • no Locations Served entry is assigned to more than one Teleforms computer

    Unexpected results may occur if these conditions are not met.

    StartTime
    The earliest time that the Teleforms computer can place calls. The setting of this option overrides the Start time specified in the Call Manager Scheduler. Note that this option is not available in Teleforms_D.
    StopTime
    The latest time that the Teleforms computer can place calls. The setting of this option overrides the Stop time specified in the Call Manager Scheduler.