Opting Patrons Out of SMS Alerts

To opt patrons out of SMS Alerts, you must be assigned permission 337 (Opt Out SMS Subscriptions). See Permissions Used by Sierra for more information.

You can use Sierra to opt phone numbers out of SMS Alerts:

  1. Select Admin | Opt Out SMS Subscriptions. Sierra displays the Opt Out SMS Subscriptions dialog box.
  2. Enter a phone number in the text box. At U.S. libraries, you must enter at least 7 digits of the patron's phone number. At non-U.S. libraries, you must enter the entire phone number, including the international prefix.
  3. Click Search. The system displays the phone numbers that match your search criteria.

Patrons with failed opt-ins (status "Rejected") might appear in your search results. If a patron record has been deleted, the patron does not appear in the search results.

  1. Select the phone number of the patron you want to opt out of SMS Alerts.
  2. To opt out more than one patron, search for and select phone numbers until you have selected all of the phone numbers you want to opt out.
  3. To opt out the numbers you have selected, click Opt Out. To keep the patron opted in and exit the dialog box, click Close.
See also:
Opting In and Out of SMS Alerts