How Sierra Determines the Order in Which to Fill Holds

When an item you check in or clear from the holdshelf has more than one hold, Sierra determines which of the holds to satisfy first. By default, the system evaluates the hold at the top of the hold queue first, then the second, third, and so on. Typically, holds higher in the hold queue were placed before holds that are lower in the hold queue, unless you have resequenced the hold queue.

If there are two or more queues for an item (item-level, volume-level, and/or title-level), the system looks at the top of the queues and selects the hold that was placed first.

In addition, the following optional products and features affect the order in which the system fills holds:

• If the Holds: Give precedence to local holds circulation option is set to "YES", Sierra fills local holds before non-local holds.
• If your library has acquired the Agency Holds product, Sierra fills holds at the item's agency before holds at other locations. For more information, see How Agency Holds Work.