Adding Messages to Order Records

Sierra allows you to add a free-text message to an order record. Anytime you access the order record, the system displays the text from the message field in a pop-up dialog. These messages are particularly useful to warn other users about specific circumstances for a given order record. For example, you can add a message warning other users not to pay for an order because the item arrived damaged. Sierra displays this message whenever you access order records for editing, as well as during invoicing when the order record is entered on the invoice.

You can add messages to order records at any time, including during the initial record creation. You also can add multiple messages to a single order record; the system displays up to 80 lines of messages.

To add a message to an order record:

1. Choose Place Orders from the Function drop-down list.
2. Retrieve the order record.
3. Insert a MESSAGE variable-length field.
4. Enter the message you want to display whenever the record is accessed.

   Message Length

   Although the MESSAGE field can store up to 10,000 characters, the system displays only the first 300 characters for each message in the pop-up dialog.

5. Choose Save.