Paying Fines with Comprise Ecommerce For Express Lane

Libraries that have acquired Comprise Ecommerce for Express Lane and the Express Lane product can offer patrons the option to pay fines at Express Lane stations with Comprise's PCI-compliant payment solution. With this solution, patrons make credit card payments through the Comprise application, while Express Lane continues to run in the background.

See also:

• Setting Up Comprise Ecommerce For Express Lane
• Paying Fines Online with Comprise Ecommerce For Express Lane

Setting Up Comprise Ecommerce For Express Lane

Before Innovative can enable the Comprise Ecommerce For Express Lane product, your library must have already acquired the following:

• The Express Lane product
• A relationship with Comprise Technologies, Inc. and a SmartPay terminal for each Express Lane station that will use Comprise Ecommerce For Express Lane
• The Fines Payment Web Service

The Comprise Ecommerce For Express Lane installation path is hard-coded. The application must be installed in one of the following locations in order for Express Lane to launch the application:

• Windows 32-bit: C:\Program Files\SmartPay\SmartPay.exe
• Windows 64-bit: C:\Program Files (x86)\SmartPay\SmartPay.exe

Paying Fines Online with Comprise Ecommerce For Express Lane

To pay fines online using Comprise Ecommerce For Express Lane:

1. A patron starts an Express Lane session. If the patron owes more than the minimum amount for fine payment, a prompt to pay appears. If the patron is blocked from checking out items due to excessive fines, Express Lane also displays the maximum amount of fines allowed as specified by the Max Owed element of the Patron Blocks table.
2. The patron selects Pay Fines or Skip on the prompt screen. If the patron selects Skip, Express Lane displays one of the following screens: Patron Message, Renew All, or Welcome. If the patron selects Pay Fines, the Comprise payment application is launched in front of the Express Lane application, which continues to run in the background.

3. In the Comprise payment application, the patron selects the fines to pay, enters and confirms the amount to pay, and supplies credit card information. Comprise generates an optional print or email receipt. The patron is returned to the Express Lane application (Patron Message, Renew All, or Welcome screen). The Current Fines and Charges screen displays fine information updated from the Comprise Application payment.