Credit Memos

You can enter credits from a vendor or credits for erroneously paid items in the following ways, depending on whether or not it is a credit for a specific item.

If the credit does not apply to a specific item, use the x-record feature to enter the credit.

If the credit applies to a specific item:

  1. Create an invoice for that line item.
  2. In a new line item, enter the order record number with which the credit is associated.
  3. In the Amount column, enter the amount of the credit preceded by a minus sign (-).
  4. Finish the invoice as described under Creating Invoices. If the subtotal for the invoice is a negative amount, that amount appears in red.
Credit Memos and Encumbrances

If an item was encumbered, then paid for (and, as a result, disencumbered), and then a credit is received, the credit does not re-establish the encumbrance or any part of it. An exception to this is any order record containing a STATUS of 'g'. In this case, the amount re-encumbered is equal to the amount of the credit.