Reactivate Hold Requests

You can reactivate Canceled, Expired, and Not-supplied hold requests to permit items to fill them. When you reactivate a hold request, the request immediately becomes active with a new expiration date, and items can be trapped An item is said to be trapped for a hold when an item that fills a request is scanned at circulation and the system links the item to a specific request, either automatically or by displaying a message that prompts you for a decision. for it. The reactivated request’s position in the holds queue is determined by a Polaris Administration setting. See Set Holds options: Trapping preferences, queue settings. You might reactivate a cancelled request if a patron decides she wants a title after all. You might choose to reactivate Expired and Not-supplied requests to provide another opportunity to trap items for the request.

To reactivate one or more hold requests:

Note:
A Not-supplied request cannot be made Active if the conditions that made it not supplied have not changed. You can reactivate the request, but as soon as the system determines that it cannot be filled, the status again becomes Not-supplied.

Tip:
You can also display the hold requests on the Patron Status workform - Holds view. Right-click the requests in the list, and select Reactivate from the context menu. In the Hold Request workform, select Tools, Reactivate or click pbutReactivate.gif. In a Bibliographic or Item Record workform, select Links, All Hold Requests, right-click the request in the Linked Hold Requests dialog box, and select Reactivate from the context menu.

  1. Select Circulation, Request Manager from the Polaris Shortcut Bar.

    2. The Request Manager workform - Hold Requests view appears.

  2. Select a library in the Branch name box and one of the following options in the By box, according to the requests you want to display:
    • Item - Displays requests for items that are owned by the selected library
    • Patron - Displays requests for patrons who are registered at the selected library
    • Pickup - Displays requests to be picked up at the selected library
  3. Select a hold request status in the Status box.

    4. You can reactivate requests that are Cancelled, Expired, or Not-supplied.

  4. Select the requests.
  5. Click  above the Requests list, or press CTRL+A.

    6. The list shows requests with the status Canceled, Expired, or Not-supplied, so the requests you reactivated are no longer displayed. Their status has changed to Active.

Related Information

Patron control of hold requests - Your library may allow patrons to suspend Active or Pending hold requests and place hold requests with activation dates in the future from the PAC. A Polaris Administration setting controls the queue position of these requests when they are re-activated or the activation date is reached. See Set Holds options: Define staff client and PAC alerts and blocks.