Filling Holds at Circulation

If an item that fills a hold request is scanned during circulation, you can choose to hold the item for the requesting patron. If you hold the item, the item is trapped An item is said to be trapped for a hold when an item that fills a request is scanned at circulation and the system links the item to a specific request, either automatically or by displaying a message that prompts you for a decision., and the request is filled. The patron has a library-defined number of days to pick up the item before its request status becomes unclaimed.

Note:
You can also fill a request by using the Fill Now function on the Hold Request workform. After you scan the item’s barcode, Polaris automatically holds the item. See Fill a hold request with Fill Now.

If you choose not to hold an item for a request, you can either reactivate or cancel the hold request. If you reactivate the request, items can still be trapped to fill it, including the item you just denied for the hold. If you cancel the request, items cannot be trapped to fill it. However, you can manually reactivate a cancelled request at any time (see Reactivate hold requests).