Declare an Item Lost or Damaged

You can declare an item lost or damaged from the Out/Overdue view of the patron record if you have the Modify lost/damaged item amount: Allow permission in Polaris Administration (staff client). For more information about this permission, search for "Circulation Permissions" in the Polaris staff client help.

Note:
You can also declare an item damaged when you check it in. For more information, see Check In a Damaged Item.

To declare an item lost or damaged

1. Open the patron record.

2. Select the Out/Overdue view.

   Leap displays the patron's checked out items.

3. Select the item you want to declare lost or damaged.

4. Select Declare Lost or Declare Damaged.

   The Declare item lost or Declare Item Damaged dialog appears.

   

5. For each type of fine or fee (replacement, processing, and overdue), select the appropriate action from the Actions list.

6. (Optional) For each type of fine or fee, modify the Amount.

7. If the patron is paying a fine or fee, select a payment method from the Payment method list.

   Note:
   Leap can accept credit card payments if your library has enabled EnvisionWare or Comprise as the eCommerce payment gateway and a credit card reader is attached to the workstation.

8. To send a bill notice for charges associated with the lost or damaged item, select Send a bill.

9. To add a message that appears on the bill notice, enter text in the Added message box.

10. Select OK.

    Leap does the following:

    • Sets the item's circulation status to Lost or Damaged.
    • If applicable, charges fines or fees to the patron's account and accepts payments.
    • For a damaged item, assigns a system-generated block ("Item is Damaged") to the item record.