View Messages for Held Items with Changed Pickup Branch

If the pickup branch is changed (from PowerPAC, Mobile PAC, the Polaris staff client, or Leap) for a hold request with a status of Held, and that item is being held at a branch other than your logged-in branch, the following message displays in the PICKUP BRANCH column of the Holds view: Rerouting from: original pickup branch to: new pickup branch.

When you open the hold request, the original pickup branch is selected in the Pickup drop-down list box, and the new pickup branch is selected in the Rerouted to drop-down list box.

When you check in an item that can fill a hold request for which the pickup location has been changed, the Transfer for hold message box displays the new pickup branch. You can select YES to transfer the checked-in item to the new pickup location, NO to check the item in but cancel the hold, or CANCEL to cancel the check in.