Configure Disconnect (Hang-Up) Criteria

To set the method by which the Phone Attendant determines that a caller has disconnected:

Important:
Innovative Interfaces sets the hang-up criteria on-site. Unless your hardware configuration changes, you will not need to change these values. This procedure is for your information.

If necessary, open the Phone Attendant configuration utility. See Configure Hardware Communications.
Click Hang-up to display the Hang-up tabbed page.
Select a detection method in the Detection type box:
- Disconnect tone - This is the most precise method. The system determines that the caller has disconnected by a specific tone. If you are unsure which setting is appropriate, select Disconnect tone and use the default settings for Dual tone, Leading edge, Frequency #1, and Frequency #2 in the Disconnect tone settings area of the page.

Note:
If the default Disconnect tone settings do not work satisfactorily, you can run the Dialogic program PBExpert from the Windows Start menu. The PBExpert wizard tests the system to determine the necessary values. Note the values and enter them in the Disconnect tone settings area of the configuration utility. You must have two lines to run PBExpert because the program “calls itself” to run the test.

Max No Silence - Use this setting if Disconnect tone does not work. The system hangs up after a specified period of detecting no silence (continuous noise). If you choose this option, also specify how long the system should “listen” to continuous noise in the Maximum no silence time box.

Note:
This option may cause repeated hang-ups on patrons calling from locations with a great deal of background noise.

Loop Current Drop - (Default). This method detects an actual current drop when the caller hangs up.

Click Apply to apply your changes and continue working with the configuration utility, or click OK to save your changes and quit working with the utility.

Note:
You must stop and restart the Phone Attendant service for your changes to take effect.