Outbound Telephony Reports and Troubleshooting

Polaris provides the following reports to help you trouble-shoot problems with Telephony. Select Utilities, Reports and Notices, Notices to access these reports:

• Telephony Delivery Failure Report - Lists failed telephone notices with their failure reasons. You can filter this report by date and reporting branch. It includes the patron's barcode, patron's branch, patron's name and telephone number, the failure reason, and the failure date.
• Telephony Summary Report - Summarizes the number of calls made for each notice with their statuses, including failure reasons, in a specified date range. The report is organized by patron branch.

Important:
Inspect this report regularly. In this report, Unknown connection type indicates that a busy signal was received. A sudden spike in the number of busy signals received may indicate telephony board problems.