Resolving Find Tool Search Issues

If you enter the search criteria and the results do not appear or are fewer than expected, try the following:

• On the Settings tab, increase the number in the Retrieval Limit box. This resets the retrieval limit for the current search only. If you select New Search, the retrieval limit reverts to the default set in Polaris Administration.

• Select the Count only checkbox with the same search criteria selected. This will give you the actual count of all the records that meet your search criteria, regardless of the number in the Retrieval Limit box.

• On the Settings tab, increase the number in the Search Timeout (sec) box.

• If you enter the search criteria, and you encounter a CCL Syntax error that states, Invalid Search. Please verify the query and then resubmit the search., you can enter the primary search criteria on the General tab and then use the Scoping tab to refine the search. For example, the Invalid Search message appears if you select Type of material in the Limit by box and select all values except for Book. In this case, the Limit by option is being used to exclude the Book type of material, but include all other values.

• Instead of using the Limit by option to exclude a specific type of material, you could enter the primary search criteria, on the General tab, then go to the Scoping tab to exclude the book format. The search results display the bibliographic records with that title in every format except book.