Returning Interlibrary Loans

When a patron returns an interlibrary loan item to your library, you check in the item, change the ILL request status to Returned, and ship the item back to the lending library. See Return ILL items

To check in and return interlibrary loan items to their lending libraries:

1. Check in the interlibrary loan items. See Do a normal check-in from the Check In workform. The item status changes to In.

Tip:
You can also view ILL requests for a specific patron in the ILL requests list on the Patron Status workform - Requests view.

2. Display the received ILL requests for items to be returned on the Request Manager workform - ILL Requests view. See Display ILL requests in the Requests Manager.
3. Select the ILL request line items for the items to be returned.
4. Right-click and select Return from the context menu.

The ILL requests have a Returned status.

5. Ship the ILL items to the lending libraries.
6. Delete the request from Polaris when you know that the item has been received by the lending library. See Delete interlibrary loan requests. When you delete the returned request, the temporary bibliographic and item records are also deleted.

Note:
Polaris Administration settings control whether the bibliographic and item records are immediately purged from the database.