Ungroup a Patron’s Hold Requests

A group is automatically deleted if all but one request is ungrouped. This procedure does not delete the requests; it simply removes them from their groups.

To remove one, multiple, or all requests from a group:

1. Open the patron’s record in the Patron Status workform - Requests view. See Display a patron’s hold requests.
2. Select the requests you want to remove from the group in the Polaris requests list.
3. Click  or press CTRL+R.

The group letter no longer appears in the Group column for the requests you selected. Use the horizontal scroll bar to see this column.