Delete hold requests

When you delete a hold request, the request is removed permanently from the Polaris system. You can manually delete requests that are Cancelled, Expired, Inactive, or Not-supplied.

To delete one or more hold requests:

Tip:
You can also display the hold requests in the Patron Status workform - Holds view. Right-click the requests in the list, and select Delete from the context menu. In the Hold Request workform, you can select File, Delete or click the Delete button. In a Bibliographic or Item Record workform, select Links, All Hold Requests, right-click the request in the Linked Hold Requests dialog box, and select Delete from the context menu.

Select Circulation, Request Manager from the Polaris Shortcut Bar.

The Request Manager workform - Hold Requests view appears.

Select a library in the Branch name box and one of the following options in the By box, according to the requests you want to display:
- Item - Displays requests for items that are owned by the selected library
- Patron - Displays requests for patrons who are registered at the selected library
- Pickup - Displays requests to be picked up at the selected library
Select a hold request status in the Status box.

You can delete requests that are Cancelled, Expired, Inactive, or Not-supplied.

Select the requests.
Click the Delete button above the Requests list, or press CTRL+D.

A message alerts you that deleting a hold request removes it permanently from the system.

Click Yes to confirm that you want to delete the requests.

Related Information

Automatic deletion - Hold requests may be deleted automatically in certain circumstances:

Your library may automatically delete an unclaimed request when the held item is checked in.
Your library may automatically delete Expired, Cancelled, and Not-supplied requests after a specified period.
When a non-holdable item is checked out to a patron who has a title-level hold request that the item would otherwise fill, the hold request (Active or Inactive) is deleted.