INN-Reach verifies that the Polaris patron can request the item

When a Polaris patron submits a request for a title in the INN-Reach Central catalog, an INN-Reach API verify patron message is sent to the Polaris system to indicate whether the patron authentication as successful. If the authentication is successful, an "OK" status is sent, but the request might still fail for library-defined reasons. If the process fails, the patron sees a message that indicates the reason it failed. The table summarizes authentication and request failures.

Failure Reason	Message Displayed
Authentication Failures
The supplied barcode was not in the database	Invalid barcode or PIN
The supplied password does not match the patron’s password.	Invalid barcode or PIN
The patron record is secured	Patron record is secured
The patron record is deleted or marked for deletion.	Invalid barcode or PIN
Request Failures
The patron code for the record is not in the list of allowable patron codes to use INN-Reach.	Patron denied access because of type of patron
The patron expiration date is in the past.	Patron record is expired
The patron has too many checked out items.	Unable to place your request. Please try again or contact your library for assistance.
The patron’s overdue count is above the maximum overdue count allowed.	Unable to place your request. Please try again or contact your library for assistance.
The patron’s charges are above the maximum charges allowed.	Unable to place your request. Please try again or contact your library for assistance.
The patron’s holds count is above the maximum holds allowed.	Unable to place your request. Please try again or contact your library for assistance.