Suspending and Reactivating an Integrated Vendor Account

In the event of a system disruption, you can temporarily suspend an integrated eContent vendor account. Suspending an account applies only to integrated eContent vendor accounts because it allows the library to temporarily suspend API calls. When a vendor account is suspended, most API processes stop, which temporarily disallows eContent check outs and hold requests, and stops the automatic creation of eContent item records from these API calls. Synchronization of circulation transactions continues to take place for records currently checked out; for example, automatic check in occurs when an item is due. After resolving the system problem, you can reactivate the suspended vendor account. All API calls resume.

Important:
After activating a vendor account, or reactivating a suspended vendor account, an IIS reset is required so that the PAC shows the correct information for the vendor's resources. For example, the IIS reset enables the Check Out or Place Hold button to be displayed instead of the Temporarily Unavailable button. Polaris Hosted customers should contact Polaris Customer Support to perform an IIS reset.