Return a Routed Issue

When a routed issue is returned and there is no linked item record to check in, you must change the issue’s status manually from the Issue Record workform or from the Route List workform. If there is an item record linked to the routed issue, you can check in the item record and the status of the linked issue will change to Returned. To change an issue’s status from Routed to Returned:

  1. Open the Issue Record workform for the issue you want to change, and select View, Notes or click IssueNotesIcon.gif to go to the Notes view.
  2. Select the route list, and double-click Route Status to display the options.
  3. Select Returned to change the issue’s status from Routed to Returned.