Set Up and Start Ask Us

To set up the e-mail addresses to receive questions sent by e-mail from the PAC, and to enable the Ask Us function in Mobile PAC:

  1. In the Administration Explorer tree view, open the Profiles folder for the branch, and click the PAC tab in the details view.

Important:
These settings also affect Polaris PowerPAC.

  1. Double-click Patron Access options.

The Patron Access Options dialog box appears.

  1. Click the Ask Us tab.
  2. Specify the receiving address for Ask Us e-mail messages as follows:
    1. Click Add, and use the Find Tool to search for the staff member or members who should receive the Ask Us messages.
    1. Select the names in the results list, right-click the highlighted names, and choose Select from the context menu. The Patron Access Options dialog box appears, and the selected names are displayed in the E-mail to list.
    2. Click Apply to apply your settings and continue working with Patron Access options, or click Save to save your settings and close the Patron Access options dialog box. The Profiles tabbed pages appear in the Administration Explorer details view.
  1. To make the Ask Us feature available in Mobile PAC, do these steps:
    1. Click the MobilePAC tab in the details view of the Explorer.
    2. Double-click Navigation: Ask us, and select Yes.
  1. To require a patron log-in for Ask Us, double-click Ask Us: Require Login, and set the value to Yes.

If this value is set to No, a Guest button is displayed on the Ask Us login page in Mobile PAC. The user can click Guest to send a question without logging in.

  1. Select File | Save.