Managing Credit Card Orders

Your library may accept credit card payments (orders) from the PAC, Polaris ExpressCheck, or the staff client for fines, donations to the library, and purchases. If your library processes credit card orders through the PayPal (VeriSign®) Payflow Pro service or the Comprise SmartPAY gateway, you can view transaction details and refund e-commerce payments using the Credit Card Payments Manager in the staff client. You can also refund credit card payments from registered patrons through the Patron Status workform - Account view. However, you cannot refund credit card payments as cash. The refund transaction always becomes a refund in the patron’s credit card account.

The Credit Card Payment Manager shows only those orders and transactions where your workstation’s log-on branch and the transacting branch use the same payment gateway (Payflow Pro or Comprise SmartPAY). If your library uses a different e-commerce gateway, refunds must be made through the gateway application and manually from the Patron Status workform - Account view.

Note:
For details about Polaris Administration settings for credit card processing, see Setting Up E-Commerce.

See also:

• View orders and refund credit card payments.
• View credit card transactions
• Refund a credit card payment from Patron Status - Account view