Hold Request Messages and Blocks

Messages and blocks may appear as you create hold requests:

• All items attached to this title are restricted from filling requests - If you click Yes to place the request, the request is saved as Active, which means the system will keep looking for items to fill the request. You can cancel an active request, or convert it to an interlibrary loan request. Click No to stop saving the request.

• Title: Title Name This item is restricted from filling requests -  Click Yes to place the request with a Not Supplied status. Click No to stop saving the request.

• Patron has exceeded request limit for Title Name - Click Yes to place the request with an Active status. Click No to stop saving the request.

• Item Blocks dialog box - Click Yes to override the block and create the item request. Click No to stop creating the request. See Working with Blocks (Stops).

• Items are not available to fill the request for the following reasons - Click Yes to place the request with an Active status. Click No to stop saving the request.

• No items are attached to the bibliographic record - Click Yes to place the request with an Active status. Click No to stop saving the request. A Polaris Administration setting controls whether this message appears or the request is placed automatically. See Set Holds options: Define staff client and PAC alerts and blocks.

• First available copy messages - Your library may allow first available copy requests Hold requests for specific issues of a serial title (such as the May 2015 issue of Horticulture Magazine ) or specific parts of a multi-part title (such as the first season of a television series on DVD). on specific issues of serials or specific parts of multi-part titles (such as Season One of a television series on DVD). Polaris Administration settings control these features. See the Set Holds Options: Enable Hold Requests by Patrons and Define Restrictions.

• The item is in - The item is available in the library. Click Yes to place the request. Click No to stop saving the request.

• No matching patron record was found - Click OK, and check the patron barcode. To express-register a patron, see Express-register a new patron at check-out.

• Patron blocks dialog box - You can override the blocks and place the request, or cancel the request. From this dialog box, you can also view the Patron Status and the Patron Registration workforms to see more details about the blocks, and perhaps resolve them. For more information about blocks, see Working with Blocks (Stops).

• Duplicated Requests dialog box - Click Yes to place a duplicate request for the patron. Click No to stop saving the request.

• Outreach services patron - This note may be displayed for the hold request if your library uses Polaris outreach services. It indicates that the hold request is for an active outreach services patron. See Outreach Services Processing.